Terms of Service

Last Updated: January 1, 2025

These Terms of Service ("Terms") govern your use of ARIG Enterprise software and services provided by ThalosForge Inc. ("Company," "we," "us"). By using our services, you agree to these Terms.

            Important: Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations, including limitations of liability and a binding arbitration clause.
        

1. Acceptance of Terms

By accessing or using ARIG Enterprise, you agree to be bound by these Terms. If you are using the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

ARIG Enterprise is a runtime intelligence and process supervision platform that provides:

Process monitoring and health checking
Anomaly detection and alerting
SLO tracking and error budgets
Automated remediation
Cost attribution
Chaos engineering capabilities

3. Account Registration

3.1 Account Creation

To use ARIG Enterprise, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials.

3.2 Account Responsibilities

You are responsible for all activity under your account
You must notify us immediately of unauthorized access
You may not share accounts or license keys

4. License and Usage

4.1 License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to use ARIG Enterprise according to your subscription tier:

Starter: Up to 10 processes, single environment
Professional: Up to 100 processes, multiple environments
Enterprise: Unlimited processes, custom terms

4.2 Restrictions

You may NOT:

Sublicense, sell, or redistribute the software
Reverse engineer, decompile, or disassemble the software
Remove proprietary notices or labels
Use the software to provide competing services
Exceed your licensed process limits
Use the software for illegal purposes

5. Payment Terms

5.1 Fees

Fees are charged monthly or annually in advance
All fees are non-refundable except as required by law
We may change prices with 30 days notice

5.2 Billing

Payment is due upon invoice
Late payments accrue interest at 1.5% per month
We may suspend service for non-payment after 15 days

6. Intellectual Property

ARIG Enterprise and all related intellectual property remain the exclusive property of ThalosForge Inc. These Terms do not grant you any ownership rights.

Your Data: You retain all rights to data you process through ARIG Enterprise. We claim no ownership of your data.

7. Data and Privacy

Our collection and use of data is governed by our Privacy Policy. By using our services, you consent to our data practices.

For self-hosted deployments, your monitoring data remains in your infrastructure and is not transmitted to us.

8. Service Level Agreement

Enterprise customers receive SLA guarantees as specified in their contract. For other tiers:

We target 99.9% uptime for cloud-hosted components
No SLA guarantees for Starter or Professional tiers
Planned maintenance will be announced 48 hours in advance

9. Support

Starter: Community support via documentation and forums
Professional: Email support with 24-hour response time
Enterprise: Dedicated support with 4-hour response time

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
OUR TOTAL LIABILITY IS LIMITED TO THE FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM
WE ARE NOT LIABLE FOR LOSS OF DATA, PROFITS, OR BUSINESS INTERRUPTION

12. Indemnification

You agree to indemnify and hold harmless ThalosForge Inc. from claims arising from:

Your use of the service
Your violation of these Terms
Your violation of any third-party rights

13. Termination

13.1 Termination by You

You may terminate your account at any time. No refunds for partial months.

13.2 Termination by Us

We may terminate or suspend your account for:

Violation of these Terms
Non-payment
Illegal activity
Extended inactivity (12+ months)

13.3 Effect of Termination

All license rights terminate immediately
You must cease using the software
You may export your data for 30 days post-termination

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to attempt informal resolution by contacting [email protected].

14.2 Arbitration

Any disputes not resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association. Arbitration will take place in Delaware, USA.

14.3 Class Action Waiver

You agree to resolve disputes only on an individual basis and waive participation in class actions.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

16. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or prominent notice. Continued use after changes constitutes acceptance.

17. General Provisions

Entire Agreement: These Terms constitute the entire agreement
Severability: Invalid provisions will be modified to minimum extent necessary
No Waiver: Failure to enforce a provision is not a waiver
Assignment: You may not assign these Terms without consent

18. Contact Information

ThalosForge Inc.
Rose Glen, Virginia, USA

Legal: [email protected]
Support: [email protected]